NSN beefs up customer software pack

Staff writer
18 Oct 2012
00:00

Nokia Siemens Networks is enhancing its Customer Experience Management (CEM) on Demand portal by adding three new software content packs and related services.

These content packs help operators pinpoint problems on internet-based maps in seconds and rank the individual customer perception of any problem they experience. In addition, they provide detailed trends in service use and experience for the customer care department.

Customer Quality Insight Monitor helps operators identify and prioritize service quality related problems in seconds.

Customer Experience Index content pack provides a numerical index based on network, service and device performance and perception indicators that rank the perception of individual subscribers.

Customer Care Insight content pack provides a clear view of the customer satisfaction, profile and usage trends as well as service quality related problems.

Related content

Comments
No Comments Yet! Be the first to share what you think!
This website uses cookies
This provides customers with a personalized experience and increases the efficiency of visiting the site, allowing us to provide the most efficient service. By using the website and accepting the terms of the policy, you consent to the use of cookies in accordance with the terms of this policy.