NSN unveils CEM service suite

Staff writer
17 Oct 2013

Nokia Solutions and Networks has launched comprehensive end-to-end methodology to help any operator take advantage of advanced customer experience management (CEM), regardless of their existing level of deployment.

The CEM Service Suite offers a step-by-step approach to prepare for, integrate and adopt the extensive capabilities of NSN’s CEM solutions.

The company is also extending its portfolio with a CEM on Demand content pack to drill down into trends and identify business opportunities with over-the-top (OTT) services.

NSN’s new Big Data CEM engine has a telco-specific data-processing architecture that helps provide rapid insight into the customer experience.

The CEM Service Suite helps any mobile operator implement CEM in a way that matches their needs, whatever their existing deployment or capabilities.

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