NZ augments online govt services

CRM Innovation
04 Sep 2012
00:00

The New Zealand government is setting up a one-stop online shop for businesses to make it easy for citizens to complete transactions with government easily online.

A joint release by New Zealand's Economic Development Minister Steven Joyce and Internal Affairs Minister Chris Tremain said the plan also calls for creating a unique customer number that businesses can use when dealing with government agencies.

“This will make life easier for businesses by reducing the number of times they need to enter their details when dealing with the different parts of Government. It will also allow a greater degree of information sharing between agencies,” said Joyce.

“The government wants to see a 25% reduction in business costs from dealing with government by 2017 and better integration of services that remove confusion and save firms time and money will help us achieve that.”

Tremain said it is about delivering smarter, faster and more convenient online public services that can be easily accessed anytime from devices such as smartphones and iPads.

“The Department of Internal Affairs is working closely with government agencies to deliver a wide range of digital services such as paying for vehicle licenses and applying for overseas visas. It is expected that later this year renewing an adult passport can be done online,” he said.

The government's target is that by 2017, at least 70 percent of commonly used transactions with government should be completed online.

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