Operators discuss critical challenges of Digital Operations Transformation at MWC

Telecom Asia special projects team
22 Feb 2016

Huawei hosted a Digital Operations Transformation Summit at Mobile World Congress 2016. During the Summit, a strategic roundtable discussion brought together a panel of industry leaders and experts representing telecom operators, consulting and analyst firms, vendors, and industry bodies, to jointly tackle the challenges in telco’s digital transformation.

With the theme of "Digital Operations Transformation – The Challenge, Strategy and Roadmap," the discussion focused on a series of critical challenges that will face carriers on their digital transformation journey. Over 70 C-level executives from top-tier telecommunications companies around the world were in attendance, including AT&T, Deutsche Telecom, China Mobile, Vodafone, Verizon, Orange, Telecom Italy, MTN, STC, America Movil, Bharti Airtel, Turkcell, Liberty Global, Telenor, Tata communications, Telmex, Dialog, Indosat, ETB, MCCI etc, as well as partners such as Accenture, Deloitte, Forrester, IDC, Ovum, Amdocs, IBM and Microsoft.

Clear agenda

"Digital operations are clearly on the agenda for operators around the world," said Heavy Reading principal analyst Caroline Chappell, who moderated the summit’s panel discussion. "Our recent survey shows that their implementation is strongly linked to network virtualization initiatives, which will turn network capabilities into cloud-hosted digital services alongside IT-based digital services. Operators see digital operations as critically delivering the speed and user experience they need to compete effectively in the digital services economy."

“The pace of change is accelerating at an unprecedented rate and future opportunities for carriers and enterprises will depend on understanding the true value of transforming their operations in the digital age. This event provided the inspiration and knowledge for key players to continue to transform and take advantage of digital technology and strategies to deliver engaging customer experiences," said Peter Sany, President and Chief Executive Officer of TM Forum.

"Over the past ten years, the forces that have placed us in the age of the customer have stimulated a rise in novel behavior among consumers," says James McQuivey, VP and principal analyst at Forrester Research. "The next ten years will far exceed the past ten years in new activities, leading to a powerful new stage in consumers' behavior that we are calling ‘hyperadoption’. Thanks to hyperadoption, the customers will eagerly embrace new behaviors that we previously would have had difficulty imagining. The telecom providers who want to survive into the future must also join these consumers, giving them the digital services, tools, and devices that they are so ready to accept."


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