Operators push OSS transformation

Staff writer
18 Aug 2011
Industry news

One-quarter of service providers worldwide will begin transforming their OSS this year, according to an Amdocs survey.

In total, 70% of service providers will have begun a transformation process to improve their OSS infrastructure between 2009 and 2011.

At the same time, 33% of service providers are already gaining quantifiable benefits from OSS transformation, including faster time to market for new products, ability to roll out niche products, faster order-to-cash cycle, lower operational costs, ability to support more customers and new low-margin services such as machine-to-machine (M2M), fewer customer complaints, and lower churn rates.

The survey found that operational drivers such as improved OSS efficiencies and reduced operating expenses are still the strongest immediate drivers for OSS transformation.

However, as IT becomes increasingly aligned to the business, transformation projects are increasingly being driven by the service provider’s customer experience and commercial goals.

Asian service providers identify modernization (63% versus global average of 36%) and lowering costs (88% versus global average of 61%) as key parts of OSS transformation.

The region is most concerned about using the OSS to drive customer experience improvements. The requirement to improve the efficiency of the OSS is also particularly important, the survey revealed.


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