Optus Business aligns with SingTel

Claudio Castelli/Ovum
29 May 2012

Optus Business has announced a series of initiatives for its enterprise and government customersthat are well aligned with SingTel.

This marks a change in the company’s direction following the recent restructuring of the group across pan-Asian lines, whereby Optus Business now is part of SingTel Group ICT, and could pave the way for more regional offerings.

Leveraging SingTel’s capability and experience will also help Optus Business to strengthen its enterprise portfolio in Australia and contribute to the cost-efficiency program that the company is currently going through. However, investment in the local delivery capacity is still necessary.

Pan-Asian services are in prospect, but enterprise SLAs are demanding

The features that Optus Business has added to its enterprise cloud services include a new storage solution and more pricing and access options. It has also rebranded its portfolio as Optus PowerON, the same brand used by SingTel, and is including cloud consulting services from NCS, SingTel’s IT services company. These might sound like small changes, but they clearly illustrate SingTel’s intention to roll out a uniform regional cloud offer.

SingTel has a leader position in cloud computing in Singapore. It entered the market early and on multiple fronts, and has a significant number of customers and partnerships with many independent software vendors for developing applications. The challenge has always been to build on its momentum in the domestic market and turn it into pan-Asian success, and taking Optus on board will certainly help SingTel to build a regional proposition. SingTel is not alone in its ambitions, and Ovum expects it to face strong competition from other regional competitors with similar aims, as well as global service providers with aggressive cloud services plans and established relationships with multinational corporations.

Enterprises in the Asia-Pacific region are asking for combined technology solutions that can take advantage of fixed wireless networks and innovations in applications management, and they also need end-to-end SLAs for these. The trick for SingTel and Optus, and indeed any managed service provider in region, will be to combine telemetry solutions (M2M) and wireless broadband transmission with data collection and hosting and fixed international backhaul, and to provide end-user network monitoring across all of these services.

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