Optus, the Australian telecom unit owned by Singapore Telecommunications (SingTel), has engaged NetCracker Technology and NEC to deliver a comprehensive, multi-phased upgrade program.
This project will allow Optus to upgrade its existing OSS systems spanning its diverse lines of business — including consumer and business wireless; broadband; enterprise data, voice, and ICT services and IP telephony — across the service fulfillment chain, from service order management to network configuration and activation.
NetCracker will provide Optus with a range of new OSS capabilities based on its NetCracker 9.0 suite, including Service Information Management, Service Order Management, Service Inventory, Service Activation, Network Planning and Design, Network Resource Inventory, Discovery and Reconciliation, and Network Configuration Management.
NetCracker will be integral in the end-to-end delivery of the OSS service fulfillment program. It will provide a range of professional services to Optus including program management and governance; solution implementation and integration; systems consolidation; data migration; legacy system decommissioning; and testing, support, and training.