Real-time usage reporting addresses bill shock

Staff writer
18 Jul 2013

CTI Group is offering its Analysis RT solution that does away with paper-based billing and provides customers with detailed reporting of their invoices.

Analysis is designed to add reporting of real-time usage, enabling users to be notified of bill shock events before they grow out of proportion and before they receive their bill.

CTI Group cites a survey by the US Federal Communications Commission which shows that one out of six mobile users has experienced bill shock – leading to frustration, heated calls with customer care, customer dissatisfaction and customer churn.

If just 10% of these unhappy customers decide to move suppliers as a result, then CSPs have a heavy cost to bear.


Related content

Follow Telecom Asia Sport!
No Comments Yet! Be the first to share what you think!
This website uses cookies
This provides customers with a personalized experience and increases the efficiency of visiting the site, allowing us to provide the most efficient service. By using the website and accepting the terms of the policy, you consent to the use of cookies in accordance with the terms of this policy.