Redknee launches Catalyst to boost customer experience

Staff writer
15 Jun 2017

Redknee Solutions has launched a Catalyst, together with Wipro, Verizon, and Infosim.

Consumers expect service providers to meet their needs in real time, like when users need additional services or a dynamic upgrade to high-definition digital conference services during an active conference call.

The Catalyst demonstrates how digital service providers can achieve an optimal balance between a superior customer experience and the best use of their network resources and infrastructure.

By leveraging performance measurements and analytics, they can understand the quality of the user experience and up-sell an even better service or experience, or compensate for bad or compromised experiences in an automated manner.

The Redknee Catalyst uses insight, analytics and SDN/NFV technology to identify the changing demand profile of a customer and will automatically initiate actions to improve the quality of service which results in a better customer experience and increased revenue for the service provider.

The Catalyst enables service providers to tailor their solutions to the customers’ individual needs by offering additional services or discounts at right time and in the right way. The Catalyst shows how service providers can create customer success by improving the way it automates processes to improve the overall customer experience.

“We are happy to combine our UNMS expertise with the subject matter knowledge of Verizon, Redknee, and Wipro in their respective domains,” said David Hock, director of research at Infosim. “We believe that all together enabled by the rapid integration through TM Forum Open APIs, we are creating something really valuable.

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