Reliance upgrades customer care

Staff writer
18 Oct 2012
00:00

Reliance Communications has upgraded to Amdocs Customer Management 8.1 to increase customer service efficiency while improving customer experience.

The new system will include Smart Agent Desktop, a unified desktop for accessing and using multiple, disparate applications and screens.

It provides a simplified and intelligent user interface for customer service representatives, presenting relevant customer information with context-sensitive recommendations to guide the agent through the interaction.

As a result, Reliance will be able to significantly reduce customer call times, increase first-call resolution rates and reduce system maintenance costs.

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