Reliance upgrades customer care

Staff writer
18 Oct 2012

Reliance Communications has upgraded to Amdocs Customer Management 8.1 to increase customer service efficiency while improving customer experience.

The new system will include Smart Agent Desktop, a unified desktop for accessing and using multiple, disparate applications and screens.

It provides a simplified and intelligent user interface for customer service representatives, presenting relevant customer information with context-sensitive recommendations to guide the agent through the interaction.

As a result, Reliance will be able to significantly reduce customer call times, increase first-call resolution rates and reduce system maintenance costs.

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