Sigma boosts intelligent data mining, analytics

Staff writer
18 May 2017
Daily News

Sigma Systems has made available its latest product innovation for intelligent data mining and analytics – Sigma Insights — which enables rapid and meaningful insights into commercial and technical performance of the business.

The product uses a predefined, but extensible Common Information Model (CIM) as the basis to extract, describe, relate and expose critical data from relevant systems such as CRM, Catalog, CPQ (Configure Price Quote), Order Management, Provisioning, and Billing.

As the data is updated in real-time, Sigma Insights offers service providers immediate visibility into key indicators of success or failure, such as customer conversion and churn rates, order fulfilment and fallout rates, and operational efficiency.

This understanding can be applied across different dimensions of the business operations, such as sales channels, market/business units, and product lines.

“Sigma Insights enables companies to quickly understand the direct relationship between the products they sell and the customers who buy and use them, and the critical experience of doing so,” said Catherine Michel, Sigma’s CTO.

“In order to achieve the full benefits of digital innovation, service providers must have a strong understanding of how they are performing in the eyes of their customers and adjust accordingly,” said Michel.

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