Singaporeans satisfied with telco services

Dylan Bushell-Embling
telecomasia.net

Singapore's consumers are generally satisfied with the quality of telecom services in the city, but feel that customer services can be improved.

A doorstop survey conducted by regulator IDA Singapore shows that out of a maximum score of five for overall satisfaction, Singapore's telecom services scored at least a 3.5 for the factors of price competitiveness, quality of services and variety of services.

But some customers expressed dissatisfaction with hotline waiting times, as well as as factors including the time taken to resolve complaints.

Singapore's telecom subscribers also show a high level of awareness of telecom service terms that could lead to unnecessary charges, such as early termination fees, the regulator said.

Around 69% of mobile broadband customers were aware of their operators' international roaming charges, 82% were aware of local data usage bill caps and 62% were aware of the amount they would be charged for excess data usage.

The majority of overall respondents were also aware that they have the ability to disable international data roaming (90%) and activate a data roaming cap (72%).

The survey also shows that only 8% of respondents had used a payphone in the last six months, and more than half agree that payphones are no longer necessary.

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