SingTel suspends mobile app after user detail leak

telecomasia.net

SingTel was forced to temporarily suspend the functions of its mobile app after a software glitch resulted in users viewing the personal information of another account.

Customers logging into the My Singtel app were able to view and the personal details of a different customer, and to modify the data field under account information to add their own messages.

Multiple users reported encountering this glitch over social media, with a number expressing concerns that their account details had been compromised.

The Straits Times reported  that SingTel suspended access to the app, commenting in a statement that the glitch exposing the customer information only affected one account.

The statement added that SingTel is still trying to get in touch with with the customer to apologize or explain.

As of Midday yesterday most functions of the app had been restored, but not the bills, rewards and e-appointment features.

The company insisted that this is an isolated incident and ensured customers that their account security had not been compromised.

About the author

Commentary

Operators are expecting more from BSS MSPs

Adoara Okeleke/Ovum

Demands have expanded to include improved efficiency, QoE and QoS

Adoara Okeleke/Ovum

Demands have expanded to include improved efficiency, QoE and QoS

Julie Kunstler/Ovum Source

Virtualization and QoE are key themes for fixed broadband equipment this year. Also, G.fast will finally kick into gear