SKT to pay compensation for outage

SKT to pay compensation for outage

Dylan Bushell-Embling
telecomasia.net
SK Telecom has apologized for a significant mobile network outage last week, and has offered its customers compensation that exceeds the level stipulated in its own service policies.
 
An error in SK Telecom's HLR subsystem caused a mobile network crash on Thursday night, disrupting call services and mobile data for around 5.6 million of the operator’s 20 million users, GlobalPost said.
 
The company will offer affected customers compensation at the rate of 10 times the cost mobile users would pay for the duration of the outage under their monthly service plan, Korea JoongAng Daily reported
 
SK Telecom's policies call for compensation at the rate of six times the costs under a subscriber's monthly plan.
 
But SK Telecom may also have to pay compensation for customers suffering financial losses as a result of the outage, such as delivery and taxi services, as well as the 1.2 million subscribers of the eight MVNOs making use of its network.
 
South Korea's ICT ministry has meanwhile directed SK Telecom to operate a dedicated team to oversee complaints from customers over the outage, and pledged to issue a corrective notice to the operator if its follow-up actions are not satisfactory.