SoftBank Mobile (SBM) has selected the JDSU xSIGHT Customer Experience Assurance solution to optimize the scale and quality of experience (QoE) of its LTE services, and offer a differentiated customer experience.
JDSU’s xSIGHT uses innovative technology to identify, prioritize and resolve customer-impacting issues in a fraction of the time and footprint of traditional solutions.
With JDSU’s xSIGHT, SBM can now quickly and cost-effectively scale their assurance solution to address the substantial increase in traffic volumes and rates driven by new LTE services.
The solution also helps SBM deliver a differentiated customer experience and premium service offerings through most proactive and pervasive problem detection and root cause analysis.
“SBM had a very demanding and aggressive set of requirements, which is a testament to a strong commitment to continually improve the quality of their LTE service offerings and customer satisfaction,” said Sue Spradley, SVP and general manager of JDSU’s Network and Service Enablement business segment.