Tektronix Communications announced Thursday that it has been appointed by StarHub to provide radio access network (RAN) performance assurance for StarHub customers.
The RAN management solution leverages Tektronix’s software-based GeoSoft RAN probe solution, combined with its Iris session analyzer (ISA) and Touchpoint customer care solutions, to provide StarHub with end-to-end monitoring customer experience assurance.
GeoSoft RAN probes extract real-time, geo-located performance data, while ISA’s call trace functionality monitors signaling from the device all the way through the network.
Put simply, the solution gives StarHub end-to-end visibility of the customer. And that’s key, because while most cellcos spend a lot of effort monitoring their core networks, 70% to 80% of problems occur in the RAN, says Mike Ropicky, Tektronix Communications’ VP sales for Asia Pacific.
“For example, the RAN is where the call drops. And with 4G architectures, the intelligence has moved to the edge and the eNodeBs. The problem is that eNodeB signaling doesn’t go to the core,” Ropicky told the Show Daily. “So if a call gets dropped, the core doesn’t know because the eNodeB never sent a message telling it that. So we’re helping them monitor that end to end so they can see the problem.” By combining RAN monitoring and customer care solutions, Ropicky added, “StarHub can identify potential network traffic issues and take appropriate action before they affect the subscriber experience.”