T-Mobile US suffers another network outage

Natalie Apostolou
06 Nov 2009

US carrier T-Mobile is back on air after a massive outage affecting 5% of its subscriber base gripped the network for over six hours.

Consumers resorted to Twitter to vent their rage as customer service representatives were not fielding calls.

The outage brought back memories of the damaging server failure in October which led to T- Mobile users with Sidekick-branded phones to lose much of their data. The outage led to T-Mobile attracting at least two separate class-action lawsuits alleging that the company misled consumers into believing that their data was secure.

On Wednesday night US time T-Mobile issued a statement informing customers. “After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future.

We again apologize to those customers who were affected and may have been inconvenienced.”

Meanwhile the carrier announced it is increasing its involvement in the Android platform, introducing a T-Mobile Channel, which will provide recommended content for the Google Android devices.

T-Mobile already provided an “AppPack” - which suggests 34 free and paid apps - and will soon include a facility for customers to buy apps using their monthly T-Mobile bill, rather than having to use Google Checkout.

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