Tbaytel, the largest independently owned telecommunications service provider in Canada, has signed a new multi-million dollar digital transformation contract with Redknee Solutions.
This contract will leverage Redknee’s experience in managing and implementing complex IT transformation projects to modernize Tbaytel’s business support systems.
The Redknee solution will consolidate Tbaytel’s existing multi-play service offerings onto a single monetization platform, including fixed line, internet, TV, mobile and security services; improving efficiencies and laying the foundation for Tbaytel’s transformation into a digital service provider.
Redknee said its product catalog and order management system (acquired from Orga Systems) will allow users to select a combination of services and enable the omni-channel customer experience.
Redkneewill use its project management methodology to modernize Tbaytel’s business support systems so they can more easily create new service offerings and revenue streams, speeding up the launch of new digital and multi-play converged services and real-time marketing offers. It will also allow Tbaytel to create a more consistent, omni-channel experience for their customers.
“The solution will provide Tbaytel with the tools our employees need to better serve our entire customer base while at the same time helping to provide an exceptional experience at each and every touch point we have with our customers,” said Dan Topatigh, Tbaytel’s president and CEO.