Telcos should follow teenagers' digital lifestyle

Staff writer
14 Jul 2016

Only 12% of teenagers feel service providers understand their lifestyle and offer services to match it, according to a study from Amdocs.

Conducted by Vanson Bourne , the study surveyed 4,250 respondents aged 15-18 from the United Kingdom, United States, Canada, Brazil, India, Germany, Russia, Mexico, Philippines, and Singapore.

Among those polled, 30% report experiencing bad customer service from their CSP over the past year, and 46% say they will not use that CSP again. A third of respondents then shared this information with families and friends.

Findings also show that 43% of teenagers believe their smartphone makes them smarter and "cooler"; 52% check their social media accounts first thing in the morning; and over 30% say they would probably not meet someone again if they lacked a Facebook or WhatsApp account.

Almost half of respondents say they prefer using emojis (47%) and posting photos (45%) to sending emails as emojis express how they feel more clearly than words.

Teens require constant internet connectivity, with respondents saying they are more likely to feel anxious and alone if separated from the internet (56%) than when separated from their family (52%. The value of internet access is so significant that the majority (55%) strongly believe fast internet access to be a human right.

A majority stream movies (53% streaming; 17% downloading), TV (51% versus 11%) and music (47% versus 29%); and they are typically doing so for free with less than a third saying they ever pay for any content.

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