Paul Cooney to lead Pacnet’s global customer support team
Pacnet has appointed Paul Cooney as VP of customer operations to manage the company’s customer support team globally.
The appointment comes as Pacnet launches Pacnet Connect, a customer portal that enables real-time monitoring and management of customer services and technical support.
Cooney was previously responsible for customer operations with Nokia Siemens Networks in Australia. He has over 28 years of industry experience including the management of multi-country customer operations for companies such as Ericsson Global Services and Asia Netcom.
“I am very excited to join Pacnet as it embarks on a range of new initiatives targeted to deliver enhanced service and support to customers around the world,” Cooney said.
“The launch of Pacnet Connect demonstrates our continued innovation and strong commitment towards improving our customer experience by enabling real-time monitoring and management of these services.”