Telecom NZ unit deploys NetCracker solution

Staff Writer
16 Dec 2009
Industry news

Chorus, Telecom New Zealand’s network business, will deploy NetCracker’s workforce management solution to manage disparate parts of its operations.

The solution is expected to improve overall business process efficiencies, deliver a higher level of automation, and increase customer satisfaction.

Also, the solution will leverage NetCracker’s operations management and automation expertise to create a centralized view of the workforce, including human resources, equipment, and transportation.

This is also intended to help Chorus plan and manage short- and long-term work activities with the capability for workload forecasting and proactive capacity planning.

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