Chorus, Telecom New Zealand’s network business, will deploy NetCracker’s workforce management solution to manage disparate parts of its operations.
The solution is expected to improve overall business process efficiencies, deliver a higher level of automation, and increase customer satisfaction.
Also, the solution will leverage NetCracker’s operations management and automation expertise to create a centralized view of the workforce, including human resources, equipment, and transportation.
This is also intended to help Chorus plan and manage short- and long-term work activities with the capability for workload forecasting and proactive capacity planning.