Telstra launches SaaS portfolio internationally

Networks Asia staff
20 Nov 2015
00:00

Australia's Telstra has announced the international launch of its Applications portfolio, a set of digital tools that designed to help businesses adapt to the changing needs of their employees and customers.

Telstra's Applications offering brings together a range of software as a service (SaaS) solutions based on digitalization.

Jim Clarke, Telstra’s Head of International Products and Pricing, said organisations must spend time listening to their employees and customers in order to create a business environment truly suited to the way they work.

“Apps are central to many forms of customer and employee interaction today. Recently, at Telstra we hit a tipping point with more than 50% of all our consumer customer service transactions now being completed digitally including through our customer service app, with online customer interactions for Telstra doubling in four years,” he said.

“We recognise that without adopting and innovating with the solutions we design, we cannot expect to inspire those who we want to work with.”

To support this upcoming launch of the international portfolio the first release of apps, range from electronic content management and digitizing transaction process to mobile identity and authentication.

The portfolio includes Kony, an open platform for developing mobile apps, and DocuSign, an eSignature and Digital Management solution.

Also part of the portfolio are TeleSign, a mobile identity solution for account security, providing user verification, authentication and fraud detection, and Whispir, a cloud conversation and messaging platform.

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