A unified customer experience

Staff writer
19 Dec 2013
00:00

CEM Innovation of the Year: Nokia Solutions Networks Dashboard solution

NSN bills its dashboard solution for unified network and service operations as "the first of its kind" that monitors and analyzes the various aspects of the operator's entire network operations, and presents them in a unified view to help provide the best customer experience.

Bharti Airtel can attest to that - it's running the dashboard live at its Network Experience Center (NEC) in Manesar, Gurgaon.

The dashboard - powered by NSN's CEM portfolio - monitors Airtel's network performance across mobile, fixed line, DSL broadband, DTH, m-commerce, enterprise, international cable systems and internet peering points, enabling Bharti to provide a seamless experience to over 200 million customers across verticals.

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