Using an inventory of leakage points to manage revenue assurance

Eric Priezkalns/Revenue Protect Limited, Lee Scargall/Cable & Wireless
14 Jan 2009

When rolling out a global revenue assurance program across all thirty-three operating units in its international business, Cable & Wireless was faced with an enormous challenge: how to construct a reporting framework that would consistently capture the scale and significance of every leakage that occurred in every different kind of business model, whilst also identifying the gaps in knowledge?

The solution was to adopt the TM Forum's inventory of leakage points, adapted to their needs by Revenue Protect.

C&W was able to rapidly deploy a fair and comprehensive reporting framework by constructing both tools and processes based around this inventory.

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