Vodafone Aust hit by network outages

Dylan Bushell-Embling
13 Dec 2010
00:00
News
Daily News

Vodafone Australia has claimed it has fixed a series of software errors that has caused thousands of its users to be hit by network congestion and outages.

CTO Michael Young told said two software problems, which have now been patched, had been preventing the operator from adding capacity on its network.

The brand's customers have been complaining for weeks about 3G congestion and connectivity issues.

Telecom consumers' group ACCAN slammed Vodafone's handling of the outages, stating that the operator was aware of the cause of the network faults, but kept users calling customer service on hold rather than providing an explanation.

Young said some users will be eligible for a refund, depending on the circumstances, and has previously admitted the company had responded poorly to its disgruntled customers.

In a post to broadband forum The Whirlpool, a Vodafone customer service manager last month said the company had traced these network woes to a software fault affecting data throughput. This fault has now been fixed, Young said.

A second software error was creating extra signaling traffic, which led to dropped calls and disruptions in CBD areas.

The company's customers in Western Australia also had difficulty accessing Vodafone voice and data services for close to three hours on Saturday, its network status page shows

The problem is thought to have affected Vodafone's 2G and 3G networks. A number of users reported being unable to use services at all.

MORE ARTICLES ON: Congestion, Outages, VHA

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