Vodafone a new seven-year, multi-million dollar contract with global insurance firm Aviva to provide a range of communications services including cloud storage, as well as fixed and remote data connectivity services for Aviva’s UK and Ireland business units.
Vodafone will provide and manage a cloud-based contact center service to support 12,000 Aviva employees in customer-facing operational roles across multiple sites in the UK and Ireland.
During 2015, Vodafone will also provide Aviva employees with new tools for collaboration such as document sharing, instant messaging and conferencing services based on the Vodafone One Net unified communications product suite. This will help staff enhance Aviva customers’ experience through an improved level of service and support.
Jan Geldmacher Vodafone global enterprise chief executive said “We welcome the opportunity to extend and expand our close working partnership with Aviva. These sophisticated and innovative technologies will help transform how Aviva operates, further differentiating the company from its competitors.”