Vodafone India is investing heavily to address issues with call drops on its network, but has expressed concern over a new regulatory order instructing operators to compensate customers for dropped calls.
The operator has established a war room in Delhi to address the issue, and has invested around 5 billion rupees ($75 million) over the past eight months to modernize its networks and roll out new sites in the capital, CEO Sunil Sood toldthe Hindu.
But when asked if the company will take legal action in regards to regulator Trai's order mandating that operators compensate users for dropped calls, Sood diplomatically said the company would like to 'have a dialog' with the government over compensation plans.
He noted that no such regulations currently exist anywhere in the world, and said that the issue of call drops is something that all stakeholders need to come together to address.
Trai statistics show that call drop incidents on Vodafone's network in Delhi fell to the range of 0.3% to 2.97% in October from 1.5% to 6.6% in August. This compares to Trai's benchmark target of 2%.