Vodafone pricing in spotlight

Staff writer
02 Jan 2012

Vodafone faces pricing problems whichever way it turns, being ordered to pay compensation to one Indian subscriber and facing a customer revolt over new charging methods in the UK.

An Indian consumer body ruled Vodafone Essar should pay 6,000 rupees ($128) compensation to a subscriber hit with a whopping 22,000 rupee monthly bill after making several calls to satellite phones.

The body ruled the carrier didn't make clear such calls cost 500 rupees a time.

Ironic, then, that in the UK clarity over billing landed the operator in hot water, with subscriber panning new pricing methods that will increase their monthly bill regardless of whether they are in contract or not."

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