As life goes on, problems will always arise amid enjoyment, and this can be the case when players are trying to enjoy their betting experience. Let's take a look at some of the common problems players face and how to solve them.
8.1
Forgot account password
Players tend to forget their passwords, which can be a problem; however, it's an issue that can be easily resolved. Players can reset their password by locating and clicking the “forgot password” button, and they will be redirected to the next page, where they’ll be instructed to enter an email address or phone number. A link will then be sent to their email, which will direct them to the page to reset their password. After that, they’ll have a new password and can access their account once again.
When players enter the wrong number, it seems that they cannot log in. They can contact support, who will be able to help them. Players must, however, have personal details about them for verification purposes.
On the rare occasion that 12Play website is not working, players can contact support to get help. Because the website is down, players can contact support via their mobile app. If they cannot access the app too, they can contact support using their email address ([email protected]) to alert them.
On the rare occasion that the app is not working, players can contact support to get help. Because the app won’t be working, players can contact support via their mobile browser or the desktop platform.