Download this e-guide and learn how telcos differentiate themselves with customer service
October 18, 2012
360 View
The Indian operator upgraded to Amdocs Customer Management 8.1
October 18, 2012
360 View
CSPs, device manufacturers and OTT increasingly recognize the need for collaboration and partnership.
October 03, 2012
Openet
Research report discusses what operators are saying they want from billing in order to maximize data ARPU
June 14, 2012
Billing and OSS Asia
Singleview 8 promises new levels of business flexibility, agility and performance
March 14, 2012
Billing and OSS Asia
The new release boosts operators’ agility to monetize new and traditional business models
March 14, 2012
Billing and OSS Asia
A survey by LogMeIn and Ovum suggests that companies will increasingly become customer-centric as they invest in
February 16, 2012
Billing and OSS Asia
The solution addresses operators’ growing need for real-time capabilities
February 16, 2012
Billing and OSS Asia
The new offerings promise to reduce time-to-market and shorten order-to-cash cycle
January 19, 2012
Billing and OSS Asia
Accanto's Adaptive Customer Service Assurance platform will provide centralized monitoring
November 17, 2011
CSPs must now move beyond merely monitoring customer experience into managing customer experience
December 06, 2010
Openet
Discover how operators can capitalize on their hard won customer base with loyalty programs
April 23, 2010
Telecom Asia
Retention efforts should be focused on customers who are "salvageable" and profitable
April 23, 2010
Telecom Asia
Advanced caller segmentation is the first step in developing more intelligent IVR methods that enrich the customer
December 11, 2009
SearchTelecom.com
Service providers should seek partnerships with the over-the-top players
5G and data center-friendly network architectures
Matt Walker / MTN Consulting
Webscale and transmission network operators' interests are aligning as the 5G era dawns
5G and data center-friendly network architectures
Matt Walker / MTN Consulting
Webscale and transmission network operators' interests are aligning as the 5G era dawns
5G lessons from South Korea
Rémy Pascal / Analysys Mason
The launch of 5G by South Korean operators serves as a first benchmark for other operators around the world
Webscale operators take their battle to space
Arun Menon / MTN Consulting
In their quest to connect more customers to the internet