March 21, 2013

Download this e-guide and learn how telcos differentiate themselves with customer service

October 18, 2012
360 View

The Indian operator upgraded to Amdocs Customer Management 8.1

October 18, 2012
360 View

CSPs, device manufacturers and OTT increasingly recognize the need for collaboration and partnership.

October 03, 2012
Openet

Research report discusses what operators are saying they want from billing in order to maximize data ARPU

June 14, 2012
Billing and OSS Asia

Singleview 8 promises new levels of business flexibility, agility and performance

March 14, 2012
Billing and OSS Asia

The new release boosts operators’ agility to monetize new and traditional business models

March 14, 2012
Billing and OSS Asia

A survey by LogMeIn and Ovum suggests that companies will increasingly become customer-centric as they invest in

February 16, 2012
Billing and OSS Asia

The solution addresses operators’ growing need for real-time capabilities

February 16, 2012
Billing and OSS Asia

The new offerings promise to reduce time-to-market and shorten order-to-cash cycle

January 19, 2012
Billing and OSS Asia

Accanto's Adaptive Customer Service Assurance platform will provide centralized monitoring

November 17, 2011

CSPs must now move beyond merely monitoring customer experience into managing customer experience

December 06, 2010
Openet

Discover how operators can capitalize on their hard won customer base with loyalty programs

April 23, 2010
Telecom Asia

Retention efforts should be focused on customers who are "salvageable" and profitable

April 23, 2010
Telecom Asia

Advanced caller segmentation is the first step in developing more intelligent IVR methods that enrich the customer

December 11, 2009
SearchTelecom.com

Service providers should seek partnerships with the over-the-top players