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The age-old business model of selling just technology no longer works
Communications service providers need an industry united front for the value-add battle with over-the-top players
Telcos reach consensus that change is necessary and innovation is the key
Seven tips for optimizing the customer experience
Big isn't always better, says Orga CEO Ramez Younan, noting that size often impacts agility and innovation

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CSPs have all the tools needed to beat OTT players at their own game
Efficient billing and back-end systems required
New simulation tools key to improving earnings

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SAS
The system helps the Estonian mobile operator regained its edge over competing providers
Openet
Ideas to transform your mobile data marketing
Alcatel-Lucent
This white paper outlines five key technical elements that are essential to supporting a "collaborative conversation" for business
Alcatel-Lucent
Best practices for integrating social media and customer service for bottom line results

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Guillermo Escofet/Informa Telecom & Media
Establishing own billing and content channels
Aphrodite Brinsmead/Ovum
Acquires customer data management specialist InQuira
Phil Marshall/ Tolaga Research
Telcos must adopt new business models, practices

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