Neutral feedback
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When I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say.. they will just close your account, they just needs a reason When I have all rights to ask my own funds, whats the point in asking! This betway is completely fraud and scamThey don't have intention to payback your funds
Source: Telecomasia
Neutral feedback
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Why is it taking so much time to payAny particular reason or you guys are just fooling to the people it seems that you guys are more into marketing and promoting betway by giving huge amount of money to your ambassadorsInstead paying to them pay to your customers There is no issue for you guys to pay as i think its being done purposley only to harass Please deactivate your cheap live chat thing which never work after being in queue for 5-6 hours CHEATERS
Source: Telecomasia
Neutral feedback
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No chat responds to your quieries and no mail response... All your hard earned money can't be withdrawnI made series of withdrawals on 17th Sept. I DIDNOT received my money yet. The chat is getting closed abruptlyI mailed the customer support twice but received no response. My username is matamganesh.
Source: Telecomasia
Neutral feedback
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I've been with betway a while now but hadn't been on it in months I won only 49 pounds but it usually goes in within 12 hours its not gone in there is no way to communicate with them live chat is just a bot emails arnt monitored phone number just cuts you off my user name is dawnb123
Source: Telecomasia
Neutral feedback
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Never faced any issue with the company but suddenly their payment is delayed and I am frustrated that they are not giving any response. Waited for 6 hours for a chat but was still unable to get in touch with an executive. I am switching.
Source: Telecomasia
Neutral feedback
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Scam. Have not payed me my money no way of getting in contact their email is suspended, live chat is an automated bot that cannot assist and no telephone number. What type of company is this?
Source: Telecomasia
Neutral feedback
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Took a deposit off me and not put the money onto my account balance, it shows its left my bank but its not in my account. No way of contacting them, no email, no phone number and when you click live chat option its just automated and gets you nowhere. Fraud of a company! Avoid at all costs
Source: Telecomasia
Neutral feedback
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When I deposited I lost Rs 30000 then again I deposited I started wining, Later they stopped my account and withdrawals are pending total Rs 125000. There is no response on email or chat after waiting 4 hrs for chat the agent closed chat everytime. Total fraud looting people's money fraudsters.
Source: Telecomasia
Neutral feedback
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It should have been five stars but I will minus one because you people didn't keep to your promise of 300% Bonus.
Source: Telecomasia
Neutral feedback
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My 2 deposit got rejected on 19/09 and shared statement with the team. On 28th one got refunded and now they were asking for another statement for the refund of remaing one which made on same date. Actually they had it but they are not ready to escalate it. Also very much disappointing approach from the customer support too. They try to close the chat asap without a cosidering our 2 hour wait to reach there. I am not worried about refund now, but its too bad to treat a customer like this.
Source: Telecomasia
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