When you need assistance with Easybet deposits, withdrawals, registration, or other account issues, you might want to contact their customer service. Luckily, Easybet provides prompt customer support via multiple channels to meet your needs professionally. If you are looking for Easybet contact details, this guide covers everything you need to know about their customer service support.
Easybet provides various contact methods that South African users can use to reach their customer care. Below are the most efficient and quick ways to contact Easybet customer support:
If you would like to talk directly to a customer care agent, you can use the Easybet contact number 060 017 3720. You can call them between 8 AM and 4 PM Monday to Friday, excluding public holidays. However, the bookmaker advises users to use this method for withdrawal-related queries. Easybet recommends live chat or email as the primary contact method.
You can also contact customer care via Easybet email address. Below is a list of easybet official email addresses you can use.
Easybet requires all users to verify their accounts by submitting FICA documents. You can submit your FICA documents via email by sending them to [email protected]. Attach your ID document (SA ID, Passport, or driver’s license) and a proof of address (bank statement or utility bill) not more than 3 months old. When sending your email, remember to include your Full name, Easybet account number, mobile number, and have your email subject as FICA Submission.
For quick verification, provide clear photos of the ID, and the text in the documents should be easy to read. Ensure you submit recent documents that are dated in the last three months.
Easybet provides WhatsApp support for quick help. You can reach them via WhatsApp on 076 675 0710 by sending ‘HELP’ to start a conversation. WhatsApp support is available from Monday - Friday 08:00 - 16:00, apart from public holidays. Some of the common issues that you can get assistance with on WhatsApp are following up on FICA, login and registration issues, betting assistance, activating a bonus, or deposit and withdrawal issues.
Easybet has a live chat contact option, easily accessible on the website or mobile app. The live is available 24/7 and is the best option to contact Easybet customer support, especially outside business hours. You can get your response on the live chat within minutes, but if you have complex queries, it can take a little longer. Follow these steps to access the live chat on the website or the Easybet app.
Easybet is a well-established bookmaker in South Africa with a registered office at 3rd Floor, 186 Loop Street, Cape Town, South Africa, 8001. Apart from their head office, the bookmaker also has regional branches in South Africa where you can visit and get in-person assistance. The offices are in strategic positions, making it easy to access.
| City | Address | Contact Number | Opening Hours |
|---|---|---|---|
| Cape Town | 100 Fairway Close, Parow, Cape Town, 7500 | N/A | Mon–Fri: 08:00–16:00 excluding weekends and public holidays |
| East London | 751 Bhoola Road, East London, 5220 | N/A | Mon–Fri: 08:00–16:00 excluding weekends and public holidays |
| Johannessburg | Regional shop branch | N/A | Mon–Fri: 08:00–16:00 excluding weekends and public holidays |
Easybet supports responsible gambling in South Africa by restricting underage gambling. Users can set deposit limits, deactivate their accounts, or permanently delete their accounts. The bookmaker has also provided links to the South African Gambling Foundation (SARGF), which provides free counseling and treatments for people with gambling problems. You can contact SARGF 24/7, all days of the week, for free professional counseling. Below are their contact details:
Players can also stay in control of their betting by following several tips as outlined below.
Setting a budget based on how much you can afford to lose;
If you have a valid complaint you would like to file with Easybet, you can handle the complaints as follows:
According to Easybet’s terms and conditions section 22, all disputes are handled according to the Eastern Cape Gambling Act, its regulations, and the directives provided by the Eastern Cape Gambling Board. Customers need to raise their concerns first through customer support channels. If the complaint is not handled in-house, you are referred to the Eastern Cape Gambling Board for formal adjudication. The decision provided by ECGB is final and binding on Easybet and the customer.
Easybet prides itself on handling all complaints securely and confidentially by protecting users’ privacy. In their terms and conditions, Easybet has stated that both parties must agree to maintain confidentiality throughout the resolution process unless a disclosure is legally necessary. All dispute records are kept confidential for a minimum of 5 years according to the legal requirements.
Getting help on Easybet is easy if you know the right support channels to use. For seamless customer service, these tips can help you.
If you are not satisfied with Easybet's dispute resolution, you can take the following steps:
