How to Upload Easybet FICA Documents in South Africa – Complete Verification Guide 2025

Easybet, in common with all South African licensed betting operators, is legally obliged to adhere to the Financial Intelligence Centre Act (FICA). This legislation requires that all betting sites confirm the identity and address of their users prior to granting full access to their sites.The main aim of FICA is to assist in the combat of financial crimes like money laundering, fraud, and the financing of terrorism by making sure that every account is attached to an actual, verified person.

By requesting your FICA documents, typically a copy of your identification and proof of address, Easybet is merely adhering to national laws that govern everywhere. It's not trying to make things complicated; it's trying to keep the site safe and reliable for all. Your account could otherwise be restricted or even suspended.

So, although it may seem like an additional step in the process, it's really an essential component of responsible online South African betting.

To successfully complete your FICA verification with Easybet, you’ll need to submit two types of documents: proof of identity and proof of address. These documents help Easybet confirm who you are and where you live, a legal requirement for all licensed betting operators in South Africa.

Notably, when submitting your documents for FICA verification, make sure they are in JPG, PNG, or PDF format. All details must be clearly visible — avoid any blurry, cropped, or dark images. The documents should be well-lit, free of glare or reflections, and unedited. Screenshots or altered files won’t be accepted, so be sure to upload original, high-quality images to prevent delays in your verification process.

Here's a breakdown of what’s accepted:

Submit one of the following government-issued documents: 

• South African ID;
• Valid passport;
• South African driver’s license;

The document must be clear, not expired, and display your full name, photo, and date of birth.

Submit one of the following documents, dated within the last three months:

1. Utility bill (electricity, water, or rates);
2. Bank statement or official letter from your bank;
3. Lease or rental agreement;
4. Municipal account;

Easybet FICA Documentation Imagev

Below are the four easy steps to verify your account:

1. Log in to your Easybet account and click the UPLOAD DOCS button;
2. Upload your ID. You can use an Identity Document (ID), Passport, or Driver's License;
3. Upload Proof of Residence or Bank Statement. Ensure it is not older than 3 months and matches your Easybet account details, or it will be rejected;
4. Click 'Upload Files' to complete. A confirmation message will appear on the top right of your screen. You're all set;

To complete your FICA verification with Easybet, email your documents to [email protected].

It’s however important to include the following details to help the Easybet team to match the documents with your account quickly and accurately.

In your email, include:

1. Your Easybet account ID or username;
2. Your full name as it appears on your ID;
3. Your contact number;
4. Attach clear copies of your proof of identity and proof of address documents;

Here’s a simple email template you can follow:

Subject: FICA Verification

Hello,

I would like to submit my documents for FICA verification. Please find attached my proof of identity and proof of address:

• Account ID/Username;
• Full Name;
• Account Registered Number;

Kind regards,

[Your Name]

Once submitted, Easybet will review your documents and notify you once your account is verified.

Normally, it takes FICA verification 24-48 hours once you have uploaded all the required documents to finish FICA verification with Easybet. The time may however be varied depending on the quality or readability of the documents that you may have.

As soon as your documents are examined and accepted, you will have a confirmation from Easybet and will be allowed to conduct all transactions without any restrictions, make withdrawals, be able to use promotions and keep betting with greater confidence.

FICA verification plays a crucial role in what you can and can’t do with your Easybet account. While you’re allowed to register and deposit funds without being FICA-verified, your activities will be limited until your documents are submitted and approved.

For example, you can place bets and claim bonuses, but you won’t be able to withdraw any winnings until your FICA documents have been processed and verified. This is part of Easybet’s compliance with South African law to prevent fraud, money laundering, and underage gambling.

Some users also wonder if there’s a maximum withdrawal limit allowed before FICA. The short answer? Withdrawals aren’t processed at all until your FICA is approved regardless of the amount. So, if you’ve just landed a big win, you’ll need to get verified before any of that money reaches your pocket.

Here’s a simple comparison table to help understand the difference:

At Easybet, bonus claiming is an experience of excitement in welcoming new users, but with a twist; to it there are some key compliance actions to be followed. Easybet has all the normal bonus procedures where after a registration and a qualifying deposit to your account, the bonus will be credited to your account soon after, however Easybet will not allow you to withdraw any of the bonus winnings, until you must have completed FICA verification.

It is contained in the South African betting regulations that all licensed betting houses, Easybet, amongst them, must satisfy the requirements of a user identity and address verification, in accordance with Financial Intelligence Centre Act (FICA). The need hinders fraud, gambling by underage, and money laundering. It is due to this that the Terms and Conditions of Easybet require no compensation whether money deposited or money won in bonus to come out of an account, unless you have provided your FICA documents and had them cleared.

Clearly this means that you might be eligible for the welcome bonus, without having to wait until FICA is completed, although you are not allowed to make any withdrawals before your account is verified. It is then preferable to make your FICA verification immediately after registration to prevent any delays, and in that way, it will be jam-packed with the bonus and your winning income.

Getting your Easybet FICA verification sorted can feel frustrating if you're unsure what went wrong. Below are the most common snags users encounter along with easy, practical solutions to help you sail through the process:

• Blurry or Low-Quality Images - If your documents are unclear or the text is hard to read, Easybet may reject them. To fix this, retake the photo in bright, natural lighting and ensure it’s not blurry, cropped, or covered by shadows;
• Filing an incorrect document – sending an illegal document like a student card instead of a national ID, will have your submission rejected;
• Presenting a proof of address no longer in use - Older documents of more than 3 months will not be accepted. In case your bill or statement is old, print or ask a new one to be mailed by your bank or service provider and have it sent again;
• Uploading an unsupported File Format - In case you provide your documents in formats such as .docx, and .zip, the system will reject it. When sending, please always convert your files to the accepted formats such as JPG, PNG or PDF;
• Mismatch between details of account and document - Once your FICA request is made and the name or address in your Easybet account is inconsistent with your documents, the request will most probably be denied. Make sure that all your Easybet profile details are accurate and current and they include your true name, your actual address as well as the names of your legal documents just as shown in those documents;
• Website breakdowns or breaks in uploads - There are cases when the upload tool fails because of the browser problem or a poor connection. In case of that, clear your browsing data or visit another device. You can also send your documents via email to [email protected] and put in your account ID and contact details;

Yes, you can continue to use Easybet before you have completed your FICA verification but only with lots of restrictions. Through the Financial Intelligence Centre Act (FICA), South African law mandates all licensed betting platforms to authenticate the identification and address of each customer. That is, although the process of creating an account, perusing betting markets, getting bonuses, and even depositing money will be available, you will not have access to important features, especially withdrawals, until your documents have been approved.

Improperly, therefore, you may be able to gain access to Easybet without FICA but you will be unable to enjoy all that the platform offers.

If you’re facing issues with FICA verification or need assistance submitting your documents, Easybet offers several ways to get in touch with their support team:

• Live Chat: Available directly on the Easybet website;
• Email Support: For general support – [email protected] and FICA-specific queries – [email protected];
• Phone Support: 060 017 3720 between 8 AM and 4 PM, Monday to Friday excluding public holidays;