Step-by-Step Guide How to FICA Your Supabets Account for Withdrawals

The Financial Intelligence Centre Act (FICA) is a legal framework in South Africa that requires online betting sites and financial institutions to verify the identity of their customers. This is to combat illegal activities like money laundering, illegal financial activities, fraud, and tax evasion. Licensed bookmakers in South Africa, like Supabets, enforce this regulation to comply with the legal requirements and build customers’ trust by protecting their personal and financial information.

FICA's Role in South Africa

Every new member who registers on Supabets must complete FICA verification before they withdraw money from their account. If your account is not verified, then you cannot withdraw money. Completing FICA is crucial to ensure that all the withdrawals comply with the Financial Regulations in South Africa and to protect the player and the bookmaker from fraud. Below are some crucial withdrawal prerequisites related to FICA.

• Players must submit a valid identification document. It could be an ID, a Passport, or a Driver’s license;
• You must provide proof of residence by submitting documents such as a utility bill not older than three months;
• Your bank details must match the identity verified;

Supabets requires users to submit two types of documents to verify their Supabets accounts. The documents include your identification and proof of address.

To proof your identity, you need to provide the following identification documents in JPEG, PNG, or PDF formats for FICA validation:

• Certified copies of your ID Card;
• Drivers License;
• Passport & Permit (VISA)

A proof of address is also required by submitting documents not more than three months old. The document must have your full name, your full address, and a date stamp. The accepted documents are as follows:

• Utility Bill;
• Phone Bill;
• Credit card or Bank Statement;
• Insurance Statement;
• Letters from the Municipality;

How to Submit FICA Documents

To verify your account on Supabets, you need to submit your ID and proof of address. There are three ways you can choose to submit your FICA document. Each method is explained as follows:

This is one of the fastest ways you can use for your account to be verified, since you dont require anyone to help you. Players can upload their documents through the Supabets self-service portal by following these easy steps:

1. Visit Supabets website and login;
2. Go to your profile;
3. Choose Account from the drop-down menu;
4. Click FICA Upload;
5. Enter your Supabets account name and contact number;
6. Upload your FICA documents from your device;
7. Click Submit;

You can also choose to send your FICA documents for verification via email by following these steps:

1. Open your email and compose a new email. Address the mail to [email protected];
2. Write your email subject as FICA Submission;
3. Attach a copy of your ID and Proof of address. Click send;
4. Wait for a confirmation;

Lastly, you can submit your FICA documents via WhatsApp (065 831 7225). Open WhatsApp and start a new chat. Upload your ID and proof of address, and dont forget to include your username. Send your message.

For fast and successful verification, follow these tips:

• Provide copies or clear and visible documents;
• Include the required pages of your ID or passport, and both pages should be visible;
• Ensure your proof of address is not more than 3 months old;
• The name and address provided must match the details on your Supabets account;
• Expect a call from Supabets customer support to confirm and verify your details;
• For quick approval, use the self-service portal;
• Supabets can request additional information like a selfie holding your ID;

Once you submit your FICA documents, you can check the status of the verification either through your account dashboard or by contacting Supabets customer care.

• Log in to your Supabets account;
• Go to My Account;
• Click FICA Upload;
• If your documents have been verified, you will see ‘Verified’status;

Supabets Aviator Game South Africa

Supabets South Africa Mobile App

Supabets Account Login South Africa

You can contact Supabets customer support with your username via email, live chat, phone call, or WhatsApp to check the status of your verification. 

If you submitted your FICA documents and the verification did not go through, there are several reasons why your documents were rejected and their solutions.

Your documents can be rejected if they are not clear. Retake the photos of the documents in good lighting, and ensure all the corners are well seen.

If you submit proof of address older than three months, your verification will be rejected. Ensure your proof of address is not more than three months old for smooth verification.

PO Box addresses are not accepted as proof of residence. Provide a document with your physical residential address.

If you submit documents with missing side pages, your verification will not go through. Upload both sides of your ID or driver’s license. 

The documents you provide must match the information on your Supabets account.

Supabets can ask you to provide a selfie holding your ID. If you are requested to provide a selfie, take a clear photo of yourself holding your ID near your face.

If you would like more help about the status of your FICA verification, you can contact Supabets support team through multiple channels as summarized in the table below.

Completing your FICA verification in 2025 with Supabets provides many benefits. It makes your withdrawals quicker, access to bonuses and promotions, and promotes a safer betting experience. Additionally, verifying your account protects it from identity theft or fraud. Verify your account today and bet confidently on Supabets. For quick verification, you can use the self-service portal.