Yesplay is a licensed bookmaker in South Africa offering exciting sports, lucky numbers, and casino games. Knowing Yesplay contact details is important in case you need help with issues like deposits, bonuses, registration, or want to file a complaint. This detailed guide covers the customer contact options available on Yesplay and how you can file a complaint about the bookmaker.
Yesplay offers a variety of customer support options to ensure users get quick and efficient services. A live chat is available on the website when you are logged in. The live chat has no human agents available, so you will be chatting with a bot managed by Yesplay’s yebot.
Customers can also contact the Yesplay support team via email, phone, and social media platforms. The table below summarizes yes play contact details:
Players have the right to file a complaint about a bookmaker if they face serious issues on the platform. It is better to have such complaints written down for evidence purposes if the issue can reach the regulatory authorities. Some of the common complaints you can file include:
Filing a complaint about a bookmaker is not always a walk in the park. Players can experience some challenges depending on the problem at hand. You can face a delayed response from the team, especially if the licensing authority is in a different country. Even if the licensing authority is in the country, you might be in a different province. While there is no guarantee your issue will be attended to, it is good to stay patient.
Try to resolve your issue directly with Yesplay customer support. You can contact them via email or live chat. Explain your issue to them and wait for a reply within 24 - 72 hours. If your problem is not solved, send a formal complaint via email ([email protected]). This gives you written evidence in case the matter escalates.
Yesplay is supposed to refer the dispute to the Western Cape Gambling and Racing Board (WCGRB) within 48 hours. The board handles the matter and provides a written decision for you and the bookmaker. If your problem is not solved, you can also contact the Western Cape Gambling and Racing Board directly. WCGRB email contacts are as follows:
If you are not satisfied with the decision made by the WCGRB, there are other ways you can file a case against Yesplay. You can consider arbitration for further decision. The arbitrator is the manager for Horse Racing and Betting of the Board’s nominee. Alternatively, you can leave your review on review sites like HelloPeter, Trustpilot, or share it publicly on social media.
