YesPlay Customer Contact & WhatsApp Number in South Africa

Yesplay is a licensed bookmaker in South Africa offering exciting sports, lucky numbers, and casino games. Knowing Yesplay contact details is important in case you need help with issues like deposits, bonuses, registration, or want to file a complaint. This detailed guide covers the customer contact options available on Yesplay and how you can file a complaint about the bookmaker.

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How to Contact YesPlay Customer Service in South Africa

Yesplay offers a variety of customer support options to ensure users get quick and efficient services. A live chat is available on the website when you are logged in. The live chat has no human agents available, so you will be chatting with a bot managed by Yesplay’s yebot.

Customers can also contact the Yesplay support team via email, phone, and social media platforms. The table below summarizes yes play contact details:

  • Live Chat: Available;
  • Email Address: [email protected];
  • Customer Care Number: +27 21 200 5992;
  • Facebook: @YesPlay;
  • Telegram: @YesPlay;
  • X: @YesPlaySA;
  • Instagram: yesplay_official
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How to Make a Complaint About a Bookmaker

Players have the right to file a complaint about a bookmaker if they face serious issues on the platform. It is better to have such complaints written down for evidence purposes if the issue can reach the regulatory authorities. Some of the common complaints you can file include:

  • Withholding your legal winnings;
  • Unlawful account suspension or restriction;
  • Unfair bonus terms;
  • Underage gambling;
  • Fixed game match results or game manipulation;
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Understanding the Challenge

Filing a complaint about a bookmaker is not always a walk in the park. Players can experience some challenges depending on the problem at hand. You can face a delayed response from the team, especially if the licensing authority is in a different country. Even if the licensing authority is in the country, you might be in a different province. While there is no guarantee your issue will be attended to, it is good to stay patient.

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Initial Steps for Resolution

Try to resolve your issue directly with Yesplay customer support. You can contact them via email or live chat. Explain your issue to them and wait for a reply within 24 - 72 hours. If your problem is not solved, send a formal complaint via email ([email protected]). This gives you written evidence in case the matter escalates.

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Legal and Adjudicative Recourse

Yesplay is supposed to refer the dispute to the Western Cape Gambling and Racing Board (WCGRB) within 48 hours. The board handles the matter and provides a written decision for you and the bookmaker. If your problem is not solved, you can also contact the Western Cape Gambling and Racing Board directly. WCGRB email contacts are as follows:

Log in to Yesplay
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Alternative Ways to File a Complaint Against YesPlay

If you are not satisfied with the decision made by the WCGRB, there are other ways you can file a case against Yesplay. You can consider arbitration for further decision. The arbitrator is the manager for Horse Racing and Betting of the Board’s nominee. Alternatively, you can leave your review on review sites like HelloPeter, Trustpilot, or share it publicly on social media.

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FAQs

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Also ask
How do I contact YesPlay customer support?
You can contact Yesplay customer support on their live chat, email ([email protected]), Yesplay contact number (+27 87 25 00575), or on their social media platforms.
How do I withdraw from YesPlay?
To withdraw money from Yesplay, complete FICA verification, log in to your account, and go to the My wallet section. Click Make withdrawal and choose whether you want to withdraw to a bank or an ATM, and follow the instructions.
Is YesPlay real or fake in South Africa?
Yesplay is a legal and licensed bookmaker in South Africa. It is licensed by the Western Cape Gambling and Racing Board under license number 10180204-012.
Which bank does YesPlay use?
Yesplay accepts withdrawals to major banks in South Africa, including FNB, ABSA, Standard Bank, and Nedbank.
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Author

Alisa Barladyan
Alisa Barladyan
Editor-in-Chief
Comments (1)
Matlou James Mabokela
User
I have been playing i have won i don't how much I have can assist me please
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