If you no longer wish to use the Yesplay app or website for sports betting, you can request to delete your account by contacting their customer service and submitting the necessary information securely.
Steps to Delete Your Yesplay Account:
- First step: Log in to your Yesplay South Africa account via the site or app.
- Go to the "Contact Us" or "Help" section.
- Locate the telephone number or email address available for support.
- Request an account deletion form (if required).
- Provide your personal information, including ID, and confirm you no longer wish to receive marketing or offer updates.
- Confirm that you understand the terms and conditions, and the risk of losing access to your account balance or betting odds.
- If applicable, withdraw any remaining funds to your bank before deletion.
- In case of suspicious activity or unauthorized use, report it before deletion.
- Submit your request and wait for confirmation that your account has been closed and your data removed.
- Account deletion may take a few days and is subject to Yesplay’s secure identity verification process.
Delete your account
1.1
Log in to your Yesplay account
To begin the process of deleting your Yesplay account, the first thing you need to do is log in to your account. Visit the official website and enter your registered email address and password. Make sure you’re logging in with the same credentials you used when creating the account, this ensures that the support team can trace your activity accurately. If you’ve forgotten your password, you can click the “Forgot Password” link to reset it via email or SMS. Logging in is important because it allows you to access any final details you may need before account closure like checking your balance or reviewing recent transactions.
1.2
Go to the Support section
Navigate to the Help page at the bottom of the homepage or look for the live chat icon in the bottom corner of your screen. Unfortunately, there’s no direct "delete my account" button in the profile settings, which means the process requires manual intervention from the customer care team.
1.3
Contact Yesplay Support
With support now in view, officially make your request. You can do this in two ways: either send an email to [email protected] or use the live chat feature on the website. In your message, clearly state that you would like to permanently delete your account, and be sure to include your username or registered phone number. After you send your message, a support agent will reply with the necessary steps or questions for identity verification.
1.4
Confirm Your Identity
For security reasons, Yesplay will ask you to verify that you’re the rightful owner of the account before they delete it. This is an important step to prevent fraudulent or accidental deletions. Expect to be asked for details like your full name, date of birth, registered phone number, email address, and your ID number or a copy of your identification document.
Make sure the details you provide match those you used when signing up, as discrepancies can delay the process. If you’re using email, respond promptly with the requested info. If you’re using live chat, have your details ready so you can reply quickly and keep the conversation moving. Once your identity is confirmed, support will proceed to the next step and guide you on finalizing the closure. At this point, you’re almost done.
Log in to Yesplay
Before your account can be deleted, you’ll need to withdraw any remaining funds. Yesplay doesn’t allow account deletions to go through while there’s money left in your wallet. Simply click on the “Withdraw” tab and choose your preferred withdrawal method. Be sure to follow the prompts carefully and double-check the details you enter. Once your wallet shows a zero balance, you’re clear to confirm the final deletion.
Once your identity is verified and you’ve withdrawn all your funds, the final step is to confirm that you truly want to delete your account. Yesplay support will usually ask for a written or verbal confirmation, a one last check to ensure this is your decision and not a mistake or an impulsive move. After this, the support agent will finalize the process and inform you that your account has been permanently deleted and closed for good.
Yesplay Login from South Africa
