Comarch has added functions to its Self Care product, a web self-service portal enabling operators to reduce customer service costs and increase customer satisfaction.
The product enables consumers and small businesses to browse their bills and usage, manage their services, and modify personal information without the assistance a call center agent.
It also helps service providers get closer to their customers and deliver non-interfering, relevant messages.
Key improvements include the ability to define additional user relationships in residential and SME segments, user profile advanced management, notifications/escalations, a more automated configuration, and case management and order basket improvements.
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