The maturity of service providers’ revenue assurance programs is directly related to unbilled revenues, making the former a crucial investment, according to a new report by the TM Forum.
Titled “Revenue assurance: The hidden opportunity,” the study explains that revenue assurance success is best represented by the percentage of revenue that cannot be billed.
Still, mature revenue assurance departments can look like cost centers if measured solely on revenue recovery.
Highest-performing providers included in the benchmark report no unbillable revenue but the poorest performers could not bill 6.4%.
.