A phased approach to operational efficiency

Companies are under increasing pressure to remain competitive, increase revenue and improve efficiency. Most organizations are aware that convergence is key to achieving these goals and driving change. Convergence is changing the way we live and work, providing us with access to many different kinds of services over different networks.

• Rise of the Homeshored Contact Center Advisor
• Companies without borders
• Actively manage and reduce risk
• Service provider security: IP convergence requires constant vigilance
• Best practices for optical network design