16 Apr 2013 00:00 Read More CEM Supplement April 2013 issue: Cover: Leveraging big data Q&A: A balanced approach Viewpoint: Make the CEM buzzword a reality Analyst View: CEM projects must engage all fronts . Related content Telecom Asia December 2017 / January 2018 Telecom Asia May/June 2017 Vision 2017 Supplement Dec 2016 Telecom Asia May/June 2016 SDN Insights February 2016