Essar Tyaelecom Ken (yuMobile) has extended a contract with Cerillion Technologies to support yuMobile’s growth and future business plans.
Cerillion is helping yuMobile to deliver customer experience through its intuitive CRM Plus product which is specifically designed and streamlined for the management of telecoms services.
In addition, the Cerillion systems have enabled yuMobile to achieve a very low IT opex, which has been crucial in helping them to compete in the highly competitive Kenyan mobile market.
This new agreement builds on more than three years of partnership following the express implementation of Cerillion’s CRM Plus, Service Manager and Interconnect Manager systems to support yuMobile’s launch in November 2008.
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