How to Change Your Phone or Contact Number on Your Betway Account in South Africa

NO. You can’t directly change the phone number linked to your Betway account. Betway South Africa makes it clear that your mobile number is a unique identifier in their system, meaning it’s permanently tied to your account. In other words, while you can update personal details like your name, address, or banking information, your registered phone number cannot be edited or replaced once your account is created.

If you need to change other details, Betway asks you to send an email with your username which is also your mobile number and the information you’d like updated. Their team will review your request and get back to you within 24 hours. But if it’s your number you want to change, the only workaround is usually to open a new account with your new number, as the system won’t allow you to swap it out on your existing profile.

Unfortunately, Betway South Africa does not allow you to directly change the mobile number linked to your account. Your phone number is your account ID in their database, which means it’s locked in for security reasons once you’ve registered. If you’ve switched to a new SIM card or lost access to your old number, there are only two options available:

• You can still use your account if you remember your login details;
• If you need to update other information like banking details, address, or personal details, simply email support with your username, the old number and the changes you want made. Betway will respond within 24 hours;

• If you no longer have access to your old number and want your new one registered, you’ll need to sign up for a fresh account using that number;
• Keep in mind that Betway only allows one active account per person, so you may need to contact support first to close the old one before creating a new profile;

Although it’s not possible to change the number directly in your account settings, there is still a solution. If you no longer have access to your old number or have entered the wrong number during signup, you’ll need to contact Betway support. They may ask for verification, such as your identification number, and then assist you in closing your old account so you can create a new one using your new number. This helps secure your profile and ensures you can continue using Betway Live, access bonus Betway promotions, and manage your bets safely.

Keep in mind: each number at Betway can only be linked to one account. This is part of how Betway maintains account security and prevents misuse. If you’re ever locked out, visiting the Betway website, using Live Chat, or calling the Betway contact number are your best options for fast help. Once your new account is set up, you’ll be able to rejoin the action—whether it’s 2025 Betway football betting, acca boosts, or any of the latest offers listed in the Betway South Africa review sections.

Since Betway does not allow changing of your mobile number once registered, the best way to get help on other account related issues is to contact its support team. Make sure you have your Identification documents, account username, or other verification details ready, as they will need to confirm your identity. Here are the main ways to contact them:

• Live Chat - Visit the Betway South Africa website and click the Live Chat button;
• Email - Send your request to [email protected]. Include your username and a brief description of your request;
• Phone Support - Call Betway South Africa on 0861 787 250 for direct assistance;

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While Betway South Africa doesn't allow you to directly change your registered mobile number, there are several scenarios where updating your contact information becomes necessary:

• Lost or changed your SIM;
• Old number is deactivated by network provider;
• Want to link a new phone or device;
• Security concerns leading to account compromise or unauthorized access;

NO, it is not possible. To safely and securely bet with Betway, the bookmaker is required by South Africa law to verify your identity. Should your identity not be automatically verified during registration of your account, you will be required to submit a copy of your identification documents.

Here are the acceptable forms of ID documents:

• Green ID book;
• Smart Card ID;
• Passport;
• Driver’s License;

After signing into your Betway account, you will be notified on the website to verify your account by sending its support a copy of your ID document. Then follow these steps to complete the process:

1. Click on the “Upload Now” button;
2. You will be presented with a Document Upload page;
3. You will have one of two options, you can either Upload your ID copy via the website through your mobile device or desktop computer or you can send your documents to [email protected];
4. Allow Betway 24 hours to verify your ID document;
5. You will receive an e-mail once your documents have been verified thus account is activated;
6. Make a deposit and start betting;

NO, you can’t change your registered mobile number directly through the Betway app. Since your number acts as your login ID, the app doesn’t give you an option to edit or replace it inside your profile settings.

If you try to update your details in the app, you’ll notice that changing your phone number isn’t available. In most cases, the app will redirect you to the mobile browser or advise you to contact support for guidance.

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While you can’t change your registered phone number, Betway does allow you to update other personal information linked to your account. This helps keep your profile accurate and ensures your withdrawals or verification checks run smoothly. Here’s what you can edit:

• Email address - If you’ve switched to a new email or no longer use the old one, you can update your email by contacting Betway support;
• Password - Your password can be reset directly from the Betway website or app. Just click on Forgot Password? on the login screen, enter your registered number, and follow the prompts to complete the process;
• Physical Address - If you have changed residence, email Betway support with your username and updated address. You may be asked for supporting documents like a utility bill to verify the change;

Running into issues while trying to update your details on Betway is common, especially with phone numbers since they’re locked in as your login ID. Here are the most frequent problems players face and how to fix them:

• Mobile number field locked – The phone number field in your profile can’t be edited. This is intentional since your number is your login ID;
• Verification failed – Your documents might be unclear or your details don’t match what’s on record. Resubmit clear, valid documents to avoid failed verification;
• Wrong regional site – You may be trying to log in on another Betway site instead of Betway South Africa. Betway operates separately in each country, double-check that you’re logging in on the correct site;
• Support delay - Sometimes responses from support may take longer than expected. Check your spam folder for emails, try Live Chat for faster responses, or call their support line directly;