Keeping the customer service experience promise
Login / Sign Up (free) to Download White Paper
Thank you for your interest in our premium content. To download files and view selected content, you need to register - it only takes a minute and will give you full access to all our content.
If you are a member, log in below. If not, please click 'REGISTER'.
The user-experienced service performance (USP) concept introduced in this white paper represents a response to the service assurance challenge by combining a new business-oriented level of key performance indicators (KPIs) for user-experienced services with structured measurement, network reporting and event-based drill-down functionalities.
Implementation of the USP concept not only reduces costs, but enables operators to gain a better understanding of service performance as experienced and perceived by their end users, allowing them to drive revenues and reduce churn.
Such an understanding also advances the ability of operators to optimize service delivery to meet customer expectations – and keep the promises made when marketing and selling services.
Note: Chrome users may not be able to download some whitepapers or PDF files. If you encounter any difficulties, please use IE or Firefox to download the document.
By downloading this document, your details might be provided to the sponsor. If you cannot download the document, please contact us.