Macquarie Telecom delivers compliant cloud in Australia
November 20, 2013
Macquarie Telecom has released regulatory-compliant cloud services in Australia.
The firm has expanded its partnership with BMC Software as Australia continues to see a massive increase in the demand for cloud-based services that satisfy the country's data security and privacy regulations.
BMC Software has signed an agreement enabling Macquarie Telecom to host BMC Remedy OnDemand, a fully integrated cloud-based enterprise-class service management suite of applications, in a brand new Intellicentre 2 data center, one of the most highly certified in Australia, located in North Ryde, with a failover in Canberra that meets all the requirements regarding geographic separation of redundant or backup systems.
The BMC Remedy OnDemand solution is based on the industry leading BMC Remedy IT Service Management Suite that natively integrates ITIL processes with service desk, incident, problem, change, release, asset, service request and service level management.
This enables IT operations to quickly resolve business-critical incidents, reduce risk and enforce service level agreements without any on-premise infrastructure or support requirements.
Craig Bachman/TM Forum
The trillion-dollar question is how to respond to the size, scale and variety of the IoE opportunity