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Top Stories

Personalization starts with the SIM

Latest dynamic provisioning tech allows greater flexibility in CEM

IT's changing role in telecom

IT is evolving into a customer-facing role and is seen as a means for differentiation

The end of call centers and flexibility

Orga Systems CEO Wolfgang Kroh shares his views about CEM, self-service, big data and more

Leveraging Big Data

What’s keeping telcos from fully exploiting their most valuable asset – customer data?

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Telecom Insights

Customer care strategies e-guide

Download this e-guide and learn how telcos differentiate themselves with customer service

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WHITE PAPERS

Policy on the mobile

Tekelec
New use cases that optimize devices for the network and generate revenues

Digital lifestyle services and the evolution of M2M

Openet
Beyond connectivity: delivering and monetizing digital lifestyle products and services

Building the foundation for LTE revenue

Openet
Evolving legacy IN charging and billing systems to accelerate service innovation

Capitalizing on customer experience

Ericsson
A comprehensive, three-step approach to monetizing network assets
INDUSTRY NEWS
VIDEOS
CEM from a different angle
What's driving increased awareness of customer experience management in today's operators? Not what you might think, according to Huawei's Paul Scanlan
Transformation is dead
Well not quite. Telcos have stopped talking about it and are disguising it
SEE MORE VIDEOS

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COMMENTARY

OSSii raises big standardization questions

Peter Dykes/Informa Telecoms and Media
NSN/Ericsson/Huawei MoU may challenge existence of standards bodies

The future of customer data management

Noel Yuhanna and Mike Gualtieri/Forrester Research
Four tips to improve your customer engagement
PRODUCT AND SERVICES