Frontpage Content by Category with Image

The iPhone was responsible for a 5,000% increase in data consumption on AT&T's network. Just imagine the effects the iPad will have.
If telecom carriers want to make the cut with enterprises in the cloud computing space, they must diversify beyond their capacity comfort zone into cloud computing services.
New policy control efforts to limit congestion require dynamic rules that take user into account
The telecom industry must respond to the trend of shrinking ARPU and margins, learning to simultaneously drive new revenues, improve customer loyalty and cut costs
Understand cloud computing's capabilities and match those to non-core projects that can improve the bottom line

Frontpage Content by Category with Image

Genesys
Learn how to optimize service delivery—both within and outside the contact center—to improve customer loyalty and reduce churn.
InfoVista
How service providers can manage their mobile data networks and ensure mobile data service quality.
Bridgewater Systems
Scenarios for cost reduction and innovative service plans.

Frontpage Content by Category with Image

SAS
SAS's eCRM enriches the Hong Kong mobile operator's knowledge of its customers and supports its continuous competitive strategies.
SAS
Using SAS Enterprise Miner, Telstra Mobile was able to develop an effective and accurately targeted customer retention campaign.

Frontpage Content by Category

Martin Creaner
The principles of transformation apply equally to the small, rapidly growing mobile operators as well as the large incumbent telcos
Tony Poulos
New EU cut-off rules require considerable investment to bring systems into a real-time state

Frontpage Content by Category

Ari Banerjee/Yankee Goup
Customer experience management technologies can improve QoS, boost ARPU and help overcome the challenges caused by siloed infrastructure

Frontpage Content by Category

Abhay Kumar, Amdocs's VP of global strategic sourcing, explains how service providers can achieve significant operational and business benefits by outsourcing billing functions
While commitment to quality of experience must be genuine, ultimately it must also be cost effective