Convergys has launched the latest version of its Rating & Billing Manager which, together with Active Mediation, provides standards-based real-time policy control that links the network interface to billing and charging.
The new solution also brings real-time promotion capabilities to proactively identify up-sell opportunities and reduce churn.
Convergys is already deploying this new version to tier one operator UNE in Latin America to improve speed and customer experience with a real-time view of customer data and faster time-to-market of personalized promotions.
With granular control of usage in place, operators can leverage the new real-time promotions capabilities in Rating & Billing Manger to automatically identify and react to up-sell opportunities and usage patterns that are indicative of potential churn.