TTI Telecom has expanded its business-driven service quality monitoring solution, which is designed to support the general shift towards service management from a user-centric perspective, measuring the impact of operations on business-level objectives such as customer satisfaction and SLA commitments.
Powered by TTI Telecom's recently launched FaM analyzer, the expanded solution provides meaningful operational efficiency metrics and customizable benchmarks for an overall view of user experience.
It promotes a healthy network and rational decision making for service providers. It enables network managers to implement well informed, rational policy-based operations, thereby achieving higher operations efficiency, reducing service disruption and sustaining optimized service levels.