Telefónica has engaged NetCracker Technology for the transformation of its BSS platforms for wireless and fixed services at seven Latin American assets.
This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms.
The NetCracker BSS solution will support all customers and service offerings for seven LATAM operators.
This engagement is part of Telefónica’s IT-enabled business and process transformation for standardizing BSS platforms and associated business processes across these seven operators.
Telefónica’s need to support convergent services, improve customer experience and accelerate time-to-market led to its selection of NetCracker’s pre-integrated BSS platform and professional services that could replace its existing legacy systems and drive process standardization across multiple operators.
The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.
The seven Telefónica LATAM operators will be enabled to streamline their processes and deliver customer experience capabilities through the use of a new CRM platform and the deployment of innovative product catalog and ordering systems.
The solution will also ensure that each operator’s billing, rating, charging and provisioning operations are standardized.