Sales of Accanto Systems's intelligent customer service assurance (iCSA) solution grew by a record 59% in 2009, the company announced.
The monitoring and troubleshooting solution is able to correlate large amounts of information collected from the network, services, subscribers and devices, presenting the findings in a single diagnostics tool.
“While there has been a lot of hype about Service Assurance and Customer Experience Management, few companies have delivered tangible products and services,” Accanto CEO Michele Campriani said.